GTC – General terms and conditions

General terms and conditions for the Onlineshop

(Status 2/2017) GmbH
Gueterstr. 6
75177 Pforzheim
CEO: Alexander Scholl
Phone: +44 20 380 832 99
Fax: +49 7231 58 69 840

Register number: HRB 716910
Register court: County court Mannheim
Sales tax identification number: DE 283 222 435 

§ 1 General

(1) The company GmbH offers goods for sale via its Internet pages.
(2) The present General Terms and Conditions apply exclusively to the services of GmbH. Deviating terms and conditions or purchase conditions of the customer are contradicted.

§ 2 Conclusion of the contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the "Buy"/ "Order now" button you place a binding order for the goods listed in the shopping cart. The confirmation of the receipt of your order takes place together with the acceptance of the order immediately after sending by automated e-mail. With this e-mail confirmation, the sales contract is concluded. 

§ 3 Prices, shipping costs

The prices quoted in the respective offers represent final prices. They include all price components including all applicable taxes. Only in the case of cross-border delivery you may have to pay further taxes (e.g. in the case of an intra-Community purchase) and/or duties (e.g. customs duties) in individual cases, but not to the seller, to the customs or tax authorities responsible there. Shipping costs are not charged.

§ 4 Payment and shipping conditions

You have the following payment options:

  • - prepayment by bank transfer
    - payment by PayPal (in this context also by direct debit)

- by credit card  

The seller reserves the right to exclude certain payment methods in individual cases. The delivery takes place exclusively in countries of the European Union as well as Lichtenstein, Norway and Switzerland. As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify the seller and the carrier of any complaints as soon as possible. Your warranty claims remain unaffected. As far as you are a consumer, the risk of accidental loss and accidental deterioration of the sold goods during shipment is only transferred to you when the goods are handed over, regardless of whether the shipment is insured or uninsured. If you are not a consumer, delivery and dispatch shall be at your own risk.

§ 5 Delivery

(1) Unless otherwise agreed, delivery is made from the workshop of GmbH to the delivery address provided by the customer.
(2) If GmbH is not able to deliver the ordered goods through no fault of its own, GmbH is entitled to withdraw from the contract with the customer. In this case the customer will be informed immediately that the ordered product is not available. The legal claims of the customer remain unaffected.

§ 6 Right of revocation

Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity:

You have the right to revoke this contract within 50 days without giving any reasons. The revocation period is 50 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. This also applies to engraved rings and also if your partner has already worn the engagement ring. For the reconditioning of rings already worn, we only charge a flat rate of €35 which we retain when refunding the purchase price.

In order to exercise your right to return, you must inform us: GmbH

Gueterstr. 675177 Pforzheim

+44 02 380 832 99

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory. You may also electronically complete and submit the sample return form or other unambiguous statement on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation  

If you revoke this Agreement, we shall repay to you all payments we have received from you, including delivery charges, immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement. Such refund will be made using the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods.  

Please send the goods to:
Alexander Scholl
Gueterstr. 6
75177 Pforzheim

You shall only be liable for any depreciation of the goods if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

Exclusion or premature expiry of the right of revocation. We expressly point out that, contrary to the statutory regulation (§ 312g paragraph 2 no. 1 BGB), a right of revocation shall also exist for goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The purchase of engraved rings can also be revoked!

§ 7 Retention of title

(1) The goods remain the property of GmbH until the full amount of the purchase price has been paid.
(2) If third parties access the goods subject to retention of title, the customer will refer to the property of GmbH and inform them immediately.

§ 8 Warranty 

(1) The product illustrations may differ from the appearance of the delivered products, in particular with regard to colour and size. Real gemstones are naturally subject to certain natural colour variations. The colours of the gemstones shown on our website are only an example and do not reflect in particular the possible, natural colour variations of the respective gemstones.

(2) The statutory warranty period applies, unless a guarantee beyond the statutory rights is expressly stated in the article. The limitation period for legal warranty claim is 2 years. If delivered articles should show errors, which are our responsibility, then please report those to us immediately. The use of this repairment however, has no consequences for your legal requirements . Your 2-year warranty period remains unaffected.

(3) During the warranty period, we either repair the goods or exchange the item. Should our efforts fail, you are entitled to cancel the purchase or reduce the purchase price. After the unsuccessful expiry of the set deadline, you can assert your statutory warranty rights in any case.

§ 9 Liability/damages 

The GmbH is liable in cases of intent or gross negligence according to the statutory provisions. The liability for guarantees is independent of fault. In cases of slight negligence, GmbH shall be liable exclusively in accordance with the provisions of the Product Liability Act, for injury to life, limb or health or for breach of fundamental contractual obligations. The claim for damages for the slightly negligent violation of essential contractual obligations is, however, limited to the foreseeable damage typical for the contract, unless liability is assumed for injury to life, body or health. The online shop is liable to the same extent for the fault of vicarious agents and representatives. 

§ 10 Duty to inform 

The European Commission provides an Online Dispute Resolution (ODR) platform which can be found on the European Commission Platform website. We are not obliged or willing to participate in a dispute settlement procedure before a consumer redress scheme.

§ 11 Customer service GmbH has set up a customer service department under it's address, which can be reached by phone during the normal business hours on weekdays under +44 20 380 832 99. If necessary your address will be passed onto a local jeweller.

§ 12 Copyright

All logos, pictures and graphics are property of the respective companies and are subject to the copyright of the respective licensors. All photos, logos, texts, reports, scripts and programme routines shown on these pages, which are our own developments or have been prepared by us, may not be copied or used in any other way without our consent. All rights reserved.

§ 13 Disclaimer

We have included links to other Internet sites on our website. We expressly declare that we have no influence whatsoever on the design and content of these linked pages. Therefore we dissociate ourselves expressly from all contents of the sides linked on this homepage. This declaration applies to all displayed links and to all contents of the pages to which links lead.

§ 14 Place of jurisdiction 

The place of jurisdiction for all disputes in connection with this contractual relationship is Mannheim if the customer is a fully qualified merchant.

§ 15 Provider identification GmbH
Gueterstr. 6
75177 Pforzheim
CEO: Alexander Scholl
Phone: +44 20 380 832 99
Fax: +49 7231 58 69 840

Register number: HRB 716910
Register court: Amtsgericht Pforzheim
Sales tax identification number: DE 283 222 435