FAQ –frequently asked questions

To keep your order a surprise, we send it in a discreet package with a neutral sender. Nothing on the package hints at our shop or what's inside.

As soon as we ship your package, you’ll get a tracking number by email. That way, you can always keep an eye on your shipment.

The delivery time for each product is listed on its respective product page. Selected models we deliver within 72 hours. As soon as we have shipped your order, you will receive a tracking number by email so you can track your package.

If you're in a hurry, it's best to give us a call before you place your order.

Yes, all rings are fully insured above us for the full purchase price. And that’s the case until you have your package in your hands.

If a ring should get lost during shipping, we'll quickly and hassle-free provide a replacement.

You can check the current status of your order in our workshop anytime by calling 020 380 832 99 (Mon - Thu: 8 AM - 6 PM, Fri: 8 AM - 3 PM) or by email at info@handmade-engagementrings.com.

As soon as your piece of jewelry has been shipped, you will receive a tracking number by email, which you can use to follow the status of your shipment online.

Our standard shipping is free. Within the UK, we cover the shipping costs and the return shipping costs for you.

If you need your jewelry quickly, choose the express shipping option when placing your order. It costs 40 euros and is especially suitable for engagement rings that are ready for immediate delivery. Keep an eye out for the 72-hour symbol.

Here in the shop, you can easily pay by advance payment, PayPal (which also allows direct debit), or credit card.

Would you prefer to pay for your engagement ring in installments? Use PayPal as a payment method for installment purchases or get in touch with us, and we’ll find a solution together for you!

Your personal data is safe with us. Transmission is always encrypted and can't be read by outsiders.

On the 'Find Your Ring Size' page, you'll learn how to easily figure out the right size for your ring.

That's not a problem. Changing the size of unengraved engagement rings is part of our free services.
We’ll make this one change for you free of charge, independently of and beyond the 101-day cancellation period. Just use our return portal for sending it back.

Don't know your size? Find out here how to figure out the right ring size.

If you or your partner aren’t happy with the engagement ring, you can easily cancel the purchase within 101 days and send the ring back to us for free.

Just use our returns portal (recommended) or fill out our online cancellation form (cancellation form). The period starts from the receipt of the goods.

We’ll refund you the purchase price as soon as the ring has arrived back with us or you provide us with proof of shipping.

It's important that you've only tried on the goods, like in a store, and that you return them completely, in their original condition, undamaged, and in the original packaging.

We will take back your engagement ring even if your partner has already worn it. For refurbishing, we just charge a flat fee of 40 euros, which we deduct from the refund of the purchase price.

Please send goods to:
Alexander Scholl
Güterstr. 6
75177 Pforzheim - Germany

So that you can plan your order in peace, we offer all customers the option to cancel their purchase within 101 days. This also applies to engraved rings. We are also happy to change the ring size for you, independently and beyond the 101-day cancellation period. However, for engraved rings, this is not free.

1. Ring size change without engraving
If you don't know the exact ring size, we ask that you first order the ring without engraving. After you propose to your partner, you can start the return for free in our return portal, and we will adjust the ring to the desired size for you – including your chosen engraving.
This service is completely free for you.

2. Ring size change with engraving
For a ring size change of already engraved rings, we charge a flat fee of 40 euros. This is because engraved rings have to be completely remade or reworked using a special process to make the change. Only in this way can the high quality and long-lasting durability of the jewelry be ensured. The engraving will in any case be applied completely anew.

A change to your ring will usually take about five days, depending on the effort, and in very rare cases up to three weeks. We'll keep you updated and do everything we can to get your piece of jewelry back in your hands as quickly as possible.

Within the first three years after your purchase, you can send in your worn ring for refurbishing. Just select “REQUEST REPAIR” in the returns portal. We'll clean the ring and fix the signs of wear. After that, it will shine like it did on the first day.

For all rings over 500 euros purchase price, the refurbishment is free. For all other rings, we charge a flat fee of 40 euros.

VR is our stamping, a seal that’s imprinted on every ring and with which we vouch for our quality. The other markings on the ring band also include information about the diamond quality and the processed precious metal.

We believe that the moment of the proposal belongs only to you and your partner. In this emotional and meaningful moment, we don’t want to distract with a logo.